1-Year No Questions Asked Warranty

For one year from purchase, if anything fails under normal use, we’ll replace the affected part at no cost to you.

Email us at team@loowitgear.com  with your proof of purchase and a photo that shows the affected part. We’ll take it from there.

US orders only. This warranty covers lifts purchased from us and shipped to a US address. If the lift is exported or forwarded out of the country, coverage ends at that original US delivery address.

You've got 30 days. If your order isn't right for you, return it within 30 days of delivery. Return shipping is your responsibility.

Unused, in original packaging: full refund.

Used but still in resalable condition: full refund minus a 15% restocking fee, which covers inspecting, cleaning, and repackaging the item for the next rider.

Keep your packaging. The Loowit Lift is a heavy item. Hang onto the original packaging until you're sure it's a keeper—it's built to protect the lift in transit and you'll need it if you send it back.

Starting a return. Email team@loowitgear.com with your order number and we'll send a return authorization. Refunds go to your original payment method within 10 business days of us receiving and inspecting the return. Original shipping charges aren't refundable.

US returns only. Returns must originate from and ship back to a US address.

US only, for now. We ship anywhere in the lower 48. Alaska and Hawaii are doable but need a freight quote first—contact us before you order.

Outside the US? We're not there yet, but we want to be. Send us a note and tell us where you are. We're tracking demand by country to decide where we go next.

Please refer to our Size Guide.

Questions? Send us a message on our contact us page. If you leave your phone number, we'll call you back.